Aftermarket Manager
Aftermarket Manager.
Aftermarket Manager
Antwerp
|Permanent
|Maritime / Shipbuilding
Aftermarket Manager
Be part of the future of clean energy!
My client is a global leader in developing and integrating cutting-edge hydrogen solutions across multiple sectors. They are searching for a passionate and experienced Aftermarket Manager to join our dynamic team.
In this role, you'll play a key role in:
- Shaping the Future of Aftermarket: Develop a comprehensive strategy to ensure customer satisfaction and maximize the performance and uptime of our innovative dual-fuel applications.
- Building Strong Partnerships: Collaborate with our network of authorized service partners, fostering a culture of excellence and customer focus.
- Empowering Success: Provide essential training and resources to ensure service partners have the knowledge and tools to excel.
- Leading Continuous Improvement: Analyse customer feedback, system performance data, and competitor insights to identify opportunities for product and service enhancements.
- Building Lasting Relationships: Establish and maintain strong connections with key customers, proactively addressing their needs and exceeding expectations.
- Optimizing Inventory: Manage aftermarket parts and components efficiently, ensuring availability for customers while minimizing excess stock.
- Data-Driven Decision Making: Utilize data analytics to track key performance indicators (KPIs) and generate actionable insights for continuous improvement.
Do you qualify?
- Bachelor's or Master's degree in Engineering or a related field (preferred)
- Minimum 6 years of proven success in aftermarket management
- Strong fluency in written and spoken English with understanding of aftermarket terminology. Dutch and other languages a bonus!
- Excellent communication and interpersonal skills
- Analytical mindset with a knack for data-driven decision making
- In-depth understanding of aftermarket service best practices
- Passionate about customer service and delivering exceptional experiences
Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.
Kieran Mead
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