Customer Services Manager

Customer Service Manager - HPC, Quantum Computing, AI, Munich, Zurich

This is an important role working as a Manager of the Customer Service team for one of our main customers in Europe.

This business is a leading business focusing on Quantum Computing, High Performance Computing and AI. They help customers to grow efficiently and continuously, aiding them in adapting to future challenges and technologies.

Tasks:

- Managing a team of system engineers and application engineers for large-scale HPC, Quantum Computing, and AI solutions; providing maintenance and support and solving issues and problems

- Developing the team's skill-set and qualifications

- Managing critical service situations as well as managing service delivery whilst working with customers

- Supporting sales department on preparing service offerings, assessing risks associated with SLAs

- Working closely with external partners and suppliers for hardware and software components

Experience required:

- Experience with system installations for either HPC, Quantum Computing, and AI

- Strong experience working in customer service management

- Vast experience in understanding complex computing installations, from data centre infrastructure to application peformance

- Project and process management skills

This position would be based in either Munich or Zurich; however, working conditions would still be flexible.

Travelling to customer sites from time to time throughout Europe would also be needed.

If you feel your experience is a strong match for this role and would like to find out more, please apply as soon as possible and we'll schedule a call to discuss further.

Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.