Field Support Engineer

Location: Schiphol Airport, Amsterdam

Client: KLM

Start Date: ASAP

Duration: 6 months, with the possibility of conversion to permanent based on mutual satisfaction.

Driving Requirements: Valid Driving License (B) and willingness to travel between different locations in the Schiphol area. A company car will be provided.

Residence: Must live within easily commutable distance to Schiphol Airport.

Language Skills: Proficient in Dutch and English.

Budget: up to 3200EUR/m

Key Responsibilities:

• Provide comprehensive support for software and hardware, covering desktops, laptops, and mobile devices.
• Install and maintain PCs, along with associated software and peripherals.
• Execute installs, moves, adds, and changes as required.
• Conduct tests and certifications for PCs and client-approved applications.
• Ensure prompt follow-up on problems or escalations.
• Maintain a high degree of professionalism in actions, demeanor, and dress.
• Ensure customer satisfaction throughout the service delivery transaction.
• Adhere to client-specific Service Level Agreements, updating incident and request tickets within the ticketing system.

Key Qualifications:

• A high school degree is required.
• Good administrative skills and experience with ITIL management systems (SNOW, Topdesk, etc.).
• Several years of experience supporting international clients with deskside support for laptops, tablets, and mobiles.
• Proficient in O365, Windows 10, and Office applications.
• 1-2 years of hands-on technical experience.
• EMC, Dell, Cisco, Microsoft, Apple, COMPTIA, A+ are desirable certifications.
• Proficient in troubleshooting software and hardware problems.
• Excellent analytical and client communication skills.
• Client and/or governmental clearance may be required.
• Police or criminal background verification may be required.

How to Apply:

Interested candidates are invited to submit their applications by 21/01/2024. Please clearly indicate your preference for conversion to permanent employment. Include a detailed resume and a cover letter outlining your relevant experience and qualifications.

Darwin Recruitment is acting as an Employment Business in relation to this vacancy.